SHIPPING & RETURNS
Shipping Policy
**If an item says 'final sale' in the description, the product is ineligible for return.
**All items on sale are currently only available for return in the form of store credit.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Shipping Options & Rates
Continental US:
- Economy Shipping (5-8 business days)
- Orders Under $1,000: $15.00 Flat Rate
- Orders Over $1,000: Free
Non-Continental US (including Hawaii, Alaska, and U.S. Territories):
- Economy Shipping (5-8 business days)
- Orders Under $1,000: $30.00 Flat Rate
- Orders Over $1,000: Free
Please note that shipping times may vary based on your location and external factors such as weather or carrier delays. We will provide a tracking number once your order is shipped, so you can monitor its progress.
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you if there are significant delays.
Returns Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we accept returns on unused, undamaged items within 7 days of receipt for a full refund or exchange. To initiate a return, please contact us at info@contessamills.com with your order details.
- RETURN SHIPPING: RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, UNLESS THE RETURN IS DUE TO A DEFECTIVE OR INCORRECT ITEM.
- REFUNDS: REFUNDS WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER THE RETURNED ITEMS HAVE BEEN RECEIVED AND INSPECTED.
- EXCHANGES: IF YOU WOULD LIKE TO EXCHANGE AN ITEM, PLEASE SPECIFY THE REPLACEMENT ITEM IN YOUR RETURN REQUEST. EXCHANGES WILL BE PROCESSED BASED ON PRODUCT AVAILABILITY.
For more details, feel free to reach out to our customer service team at info@contessamills.com.